Delivery policy

• Our system is set up to automatically offer delivery options for postal codes within a defined boundary around the Greater Toronto Area. While we primarily deliver within these zones, we may occasionally accommodate deliveries to job sites outside the standard area. For such requests, please email us with your full delivery address and order size. Each inquiry is reviewed individually to confirm availability and determine the applicable delivery cost.
• Our target ready time is approximately 4 weeks from order placement.
• Prior to delivery, we will contact you (most likely via email) to arrange a specific delivery date and a 3-hour delivery window. Several options will be provided for you to choose from. If none of the proposed options work for you, you may decline them and we will provide additional available dates later.
• There must be a predetermined designated person 18 years of age or older to receive and sign for the delivery.
• We will not leave products in a designated area without a signed bill of lading by the client or their representative.
• For semi-detached homes, detached homes, and free-standing buildings, a clear and accessible area must be available for delivery. Products will be dropped off in an empty garage, on the driveway, or in another suitable location of similar accessibility. The contractor or purchaser is responsible for moving all products and parts from the drop-off location to their final destination.
• For condominiums, we will drop off all products & parts in a designated loading area. The contactor/purchaser is responsible to relocate all products & parts from this designated area to their final destination.
• It is solely the responsibility of the purchaser to ensure that all and every finished CabinetApp product will fit where it has been designed to go. This includes but is not limited to basements, 2nd floor walk ups, elevators, doorways, and alike.
• Once the shipment is delivered, it is the responsibility of the purchaser to protect all delivered products from weather and any exposure to natural elements. This is to include but not limited to heat, cold, water or force.
• CabinetApp works quickly to ensure products are ready on time, and often ahead of schedule. Once your products are prepared, if you are unable to accept delivery, a fee may be applied to continue holding the items.

Ordering policies

• All orders must be placed online and through the CabinetApp website.
• All orders must be paid in full at checkout.
• All payments are processed through a trusted third-party e-commerce platform, ensuring your information is safe and transactions are secure.
• After checkout, orders can be modified or canceled in full within 48 hours at no penalty. Once this window has passed, production begins, no changes can be made, and all payments are non-refundable.
• CabinetApp is a supply chain business only.
• Installation of all CabinetApp products and related parts will be the sole responsibility of others.
• CabinetApp reserves the right to notify a client and cancel the order entirely or in part due to the discontinuation of a specific material. This will result in a full refund.
• CabinetApp reserves the right to notify a client that a specific material is temporarily out of stock which will result in a delayed delivery time. At this point the client can decide to change the material to something readily available or wait for the original material to arrive.

Returns & Warranty policy

• CabinetApp does not accept returns on custom millwork or parts due to customer error. All products are manufactured exactly as ordered.
• We take pride in our assembly and packaging process to ensure that products are delivered damage-free. Upon delivery, the client or their representative will be asked to sign a delivery bill of lading, confirming that all products are received in good condition.
• We warrant the finish on all doors, fronts, and parts for a period of two years from the delivery date.
• Hinges, drawer slides, and accessories are warranted for a period of five years.
• This warranty applies only under normal use by the original purchaser.
• The warranty is void if the product is damaged due to:
  1. - Misuse or neglect
  2. - Exposure to water or excessive humidity
  3. - Exposure to abnormal heat
  4. - Use of improper cleaning chemicals
  5. - Inappropriate handling or transportation
  6. - Contact with sharp objects or trade tools
  7. - Improper installation

Delivery Zones