Frequently Asked Questions

1. Can I place an order if my delivery address is outside the designated delivery zones?

Yes, we can accommodate delivery outside our designated zones within a reasonable distance of our operating branches. Delivery costs will vary depending on factors such as order size and location, and are assessed on a case-by-case basis.

Alternatively, all orders can be set for pick-up from one of our designated collaborating locations.

2. Will the delivery team place my cabinets inside my home (e.g., in the kitchen area)?

No, as part of our company policy, our delivery service does not include entry into residential spaces. Deliveries are limited to a clear driveway, an empty garage (provided our truck has direct access to the entrance), or a similar accessible loading area.

On-site handling and moving of cabinetry beyond the delivery point should be arranged by the purchaser through their installer, contractor, or designated site personnel.

3. What if my order is ready but the job site is not prepared to receive it?

We make every effort to have orders ready on or before the committed date. In return, we ask that the purchaser ensures the site is prepared to receive the products at that time.

We can hold completed orders for up to two (2) weeks from the ready date. Beyond this period, storage fees may apply due to limited storage capacity.

4. Will CabinetApp install the cabinets for me?

No. CabinetApp does not provide installation services.

Our platform is primarily designed for professionals such as contractors, cabinet installers, and designers, who coordinate and manage installation independently. CabinetApp’s focus is on delivering high-quality, custom-manufactured products in a timely manner, while remaining separate from installation-related services.

End users are also welcome to place orders; however, all installation arrangements must be handled independently, either by the purchaser or through a contractor or installer of their choice.

5. How many orders or projects can I manage at one time?

Unlimited. Our interactive dashboard allows you to create and manage multiple baskets (projects) simultaneously.

This means you can work on several jobs at once—developing, revising, and budgeting projects—without needing to complete or purchase one before starting another. This flexibility allows designers, contractors, and other professionals to efficiently manage multiple clients and projects, and proceed with orders only when everything is finalized.

6. Is there a way to get professional guidance before finalizing my order?

Yes. CabinetApp offers professional consultation services to support planning and coordination prior to order placement. This service is billed at $300 per hour, with a minimum of one (1) hour, and is intended to help ensure accuracy and confidence before proceeding.

During the consultation, we review your intended layout and walk through key details such as appliance specifications, required clearances, fillers, and overall cabinet configuration to help ensure everything is properly coordinated before placing your order.

The scope of the service may vary depending on the project, level of preparation, and type of support required. Some sessions may involve a brief review with minor adjustments, while others may extend into more detailed coordination such as layout development and renderings.

CabinetApp does not perform site measurements. All dimensions must be verified independently by the purchaser or their designer, contractor, or installer prior to placing an order. While we provide guidance based on experience and best practices, the purchaser remains fully responsible for final measurements, site conditions, and overall coordination, as well as any resulting discrepancies.

7. What if something goes wrong during installation and additional parts are needed?

While every effort is made by clients to ensure accurate order placement, it is understood that mistakes can occur and unforeseen issues may arise on site during installation.

One of the advantages of the CabinetApp platform is the flexibility to easily order additional or replacement components as needed. Whether due to installation-related adjustments, site measurement discrepancies, or accidental damage, minor parts can be added and ordered at any time.

As part of our commitment to efficiency, CabinetApp ensures a superior turnaround on these additional components ordered after the initial purchase—often within days—helping you complete your project with minimal disruption. We're here to support you throughout the process.

8. What is RTI?

RTI stands for Ready To Install, a term introduced by CabinetApp in 2017. It means that all cabinet boxes are delivered fully assembled and ready for installation.

Unlike traditional RTA (Ready To Assemble) systems, RTI eliminates the need for on-site assembly, saving significant time and labor while helping reduce overall installation costs.

9. What is the cabinet backing?

All our assembled cabinet boxes feature solid backing. This allows installers the flexibility to secure the cabinets anywhere along the back panel wherever a stud is available, providing both ease of installation and added strength.

10. What drawer slides does CabinetApp use in its cabinets?

All drawer slides used by CabinetApp are from the German-designed Häfele Matrix series. These are premium soft-close, undermount slides designed for smooth, precise, and reliable performance.

They feature fully concealed installation, integrated soft-close mechanisms for controlled and quiet operation, and full-extension capability for complete access to the drawer interior. The system is engineered with synchronized running action for enhanced stability and is built to support substantial load capacities (typically up to approximately 30–35 kg per pair), ensuring long-term durability and consistent performance.

These slides also allow for fine adjustment during installation, making alignment easier and helping achieve a clean, professional result.

11. Are drawer fronts attached to the drawer boxes?

No. Drawer fronts are supplied separately and must be installed by the installer.

This is standard professional practice, as cabinet boxes are first leveled and secured in place before drawer fronts are aligned and mounted. This approach allows for precise adjustments and ensures consistent reveals and gaps throughout the installation.

CabinetApp provides the flexibility to account for these details during the ordering process, allowing you to plan for proper spacing and achieve a clean, well-aligned final result based on your intended design.

12. What hinges are used on CabinetApp cabinet doors, and are the doors pre-mounted?

CabinetApp uses premium concealed hinges from the German-designed Häfele Metalla series.

Doors are supplied pre-drilled for hinge cups, and hinge plates are pre-mounted on the cabinet boxes. The hinges themselves are provided separately and are to be installed by the installer. Once the cabinet boxes are leveled and secured, the doors can be mounted onto the hinge plates using a simple clip-on mechanism.

These hinges feature soft-close functionality for smooth and quiet operation, a typical 110° opening angle for full accessibility, and fully concealed installation for a clean look. They are designed with multi-directional adjustability (side, height, and depth), allowing for precise alignment and consistent reveals during installation.

This installation method is standard professional practice, allowing for better control, fine adjustments, and a cleaner final result.

13. Are legs included with base cabinets? I have selected a "recessed kick."

Plastic legs are included with all base cabinets and pantry units, unless the product is specifically categorized as a floating unit.

Additional plastic legs can also be purchased separately, for example when upper cabinets are intended to be used as base units.

"Recessed kick" refers to the type of toe kick you intend to use. The actual toe kick panel is not included and must be ordered separately. In many cases, a continuous recessed kick is installed across a full run of base cabinets, and the required components must be ordered separately based on the specific project layout and requirements.

By selecting a recessed kick, you are defining the bottom reveal, which is typically set to 0 in this configuration, as the recessed kick is set back and the bottom of the cabinet front sits flush with the cabinet box.

To better understand these selection options, a magnifying icon is available next to setting fields such as "type of kick" and "type of valance," providing a visual reference of each configuration.

14. I selected a "concealed valance." Will a valance be included with my upper cabinet?

No. Similar to the "type of kick" selection, choosing a valance type defines the intended configuration. In many cases, a continuous valance is installed across a full run of upper cabinets. As this is project-specific, the required valance components must be ordered separately based on your intended design and dimensions.

By selecting a "concealed valance," the cabinet box height is automatically reduced by 3/4" (the thickness of the valance material), and the doors are extended to overlap and conceal the valance. This means the height ("H") you enter corresponds to the door height, while the cabinet box is shortened from the bottom to allow a separate valance piece to run across the underside of the upper cabinets. The door then overlaps and covers this piece, creating a clean, integrated appearance—hence the term "concealed valance."

Upon request, a standard channel can also be routed at the back of the valance piece to accommodate LED strip lighting, to be installed on site by others after cabinet installation.

Alternatively, selecting "no valance" indicates that the bottom of the doors will sit flush with the bottom of the cabinet box, with both the box and the doors matching the entered height ("H").

To better understand this setting, click the magnifying glass icon next to the valance selection to view a visual illustration of the configuration.

15. Does the edge banding on interiors exactly match the selected door or exterior finish?

No. Edge banding is matched as closely as possible to the selected exterior finish using available materials. As it is a separate product from the panel or door material, an exact match is not guaranteed.

This is especially the case with custom or non-standard colours, where we select the closest available option from stock edge banding rather than attempting an exact match that is typically not readily available.

16. What mounting system do you use or recommend for base and upper cabinets?

All our cabinet boxes are constructed with a full solid back panel, allowing for direct fastening into wall studs anywhere along the back of the cabinet.

This provides maximum flexibility during installation and results in a strong, secure mounting system for both base and upper cabinets, without the need for additional hanging rails or brackets.

17. Do you match paint colours or use the actual paints from brands like Benjamin Moore or Farrow & Ball?

We use an industry-standard polyurethane paint system specifically designed for MDF applications. Colours are professionally matched to selections from brands such as Benjamin Moore or Farrow & Ball, rather than using their actual paint products.